U S Chemical Company LLC
Last Updated: November 11, 2026
1. INTRODUCTION
U S Chemical Company LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, request quotations, communicate with us, or use our services.
Our website, usccompanyllc.com, offers industrial plastics, engineering materials, rubber products, architectural hardware, professional glazing supplies, and related products.
We serve individual customers, manufacturers, machine shops, fabricators, contractors, distributors, and commercial buyers throughout the United States.
By providing this Privacy Policy, we aim to help you understand our data practices and the choices available to you.
2. INFORMATION WE COLLECT
Depending on how you interact with our website and services, we may collect the following information.
Personal and Contact Information
- First and last name
- Company or business name
- Email address
- Telephone number
- Billing and shipping addresses
- Account registration information, if applicable
- Customer service communications
Order and Transaction Information
When you purchase products or request a quotation, we may collect:
- Products ordered
- Product specifications
- Quantities and prices
- Order dates and transaction details
- Billing and shipping information
- Payment status and transaction references
- Shipping and tracking information
- Returns, refunds, and order history
Custom Orders and Technical Information
For custom-cut materials and special orders, we may collect information necessary to prepare and fulfill your order, including:
- Material types and grades
- Thicknesses, dimensions, and quantities
- Colors and surface finishes
- Cutting instructions
- Technical drawings and specifications
- Uploaded photographs or reference images
- Special packaging or delivery instructions
- Customer correspondence related to custom projects
We use this information to evaluate requests, prepare quotations, process orders, manufacture or cut materials when applicable, and provide customer support.
Please avoid submitting confidential technical information or sensitive personal information unless it is necessary for your request.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited
- Referring websites
- Approximate geographic location derived from technical information
- Website interactions
- Cookies and similar technology identifiers
- Technical and diagnostic information
This information helps us operate our website, understand visitor activity, troubleshoot technical problems, and improve our services.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Preparing custom-cut materials
- Providing quotations and product information
- Managing payments and refunds
- Arranging shipping, delivery, and free local pickup
- Determining eligibility for free local delivery based on delivery ZIP code and order value
- Processing return requests and coordinating return shipments
- Communicating with customers
- Responding to questions and complaints
- Providing order updates and tracking information
- Maintaining customer accounts
- Improving website functionality
- Analyzing website performance
- Preventing fraud and unauthorized transactions
- Maintaining business and accounting records
- Complying with applicable legal obligations
- Providing marketing communications where permitted by law
We use personal information only for purposes consistent with this Privacy Policy and applicable law.
4. ONLINE STORE AND WOOCOMMERCE
Our website uses WooCommerce, an e-commerce platform built for WordPress, to manage online product listings, shopping carts, checkout, and orders.
When customers place orders, information may be processed and stored through our website and associated service providers.
This information may include customer details, order contents, billing and shipping addresses, transaction references, and fulfillment records.
Customer account information may also be maintained when account registration is available.
We use this information to operate our online store, fulfill orders, provide customer service, and maintain appropriate business records.
5. PAYMENT PROCESSING AND SECURITY
We use third-party payment processing services to accept payments for eligible orders.
Depending on the payment methods available at checkout, transactions may be processed by providers such as Stripe, Square, or other supported payment services.
Payment providers may collect and process information necessary to authorize payments, prevent fraud, issue refunds, and comply with financial regulations.
We generally receive transaction confirmations, payment status, limited payment method details, and other information necessary to manage customer orders.
Complete payment card information is handled according to the systems and security practices of the applicable payment processor.
Payment providers maintain their own privacy policies and data protection procedures.
We encourage customers to review the privacy policies of the payment services they use.
6. CUSTOM CUTTING AND SPECIAL ORDERS
U S Chemical Company LLC offers custom cutting, material preparation, and special-order sourcing services for eligible products.
To fulfill these requests, we may collect and retain customer-provided measurements, technical specifications, drawings, product requirements, and related communications.
This information may be shared with authorized employees, contractors, manufacturers, or suppliers when reasonably necessary to prepare quotations or fulfill orders.
We do not use customer-submitted project information for unrelated purposes without an appropriate basis.
Customers should avoid submitting proprietary or confidential designs without first discussing any special confidentiality requirements with us.
Custom Cutting Methods, Kerf Allowance, and Dimensional Tolerances
Our custom cutting services generally use mechanical cutting equipment rather than laser cutting or precision CNC machining.
As a result, custom-cut materials are subject to normal manufacturing tolerances, including variations caused by blade thickness, cutting kerf (material removed during the cutting process), equipment adjustments, material characteristics, and handling.
Unless a different tolerance is expressly confirmed in writing before production, dimensional variations of approximately ±1 mm to ±3 mm (approximately ±0.04 to ±0.12 inches) may occur, depending on the material, thickness, size, and cutting method.
These tolerances apply to the finished dimensions of custom-cut products. The cutting kerf is a normal part of the manufacturing process and does not represent an additional guaranteed allowance beyond the stated dimensional tolerance.
Our standard cutting services are not intended for applications requiring laser-level accuracy, precision machining tolerances, or exact dimensional conformity without variation.
Customers requiring tighter dimensional tolerances must contact us before placing an order to confirm whether their specifications can be accommodated.
Unless otherwise agreed in writing, dimensional variations within the applicable disclosed and agreed cutting tolerance are considered normal manufacturing variations and do not, by themselves, constitute a manufacturing defect or an incorrectly fulfilled order.
This provision does not limit any rights available to customers under applicable law.
Custom-Cut and Non-Standard Products — Returns and Refunds
Products that are custom-cut, specially fabricated, or modified according to customer-provided dimensions, specifications, drawings, or individual requirements may not be eligible for return, exchange, or refund.
This includes products cut to non-standard dimensions not offered as standard selections on our website, custom rectangular or square cuts, special shapes, figurative cuts, and other made-to-order material modifications.
Because these products are prepared specifically for an individual customer, they may not be suitable for resale or return to regular inventory.
Customers are responsible for carefully reviewing and confirming all measurements, material types, thicknesses, colors, quantities, cutting instructions, and other specifications before approving a custom order.
Customers should also consider the standard cutting tolerances described above when determining whether a custom-cut product will be suitable for its intended application.
Once custom cutting or fabrication has begun, cancellation, modification, return, or refund requests may be restricted or declined, subject to applicable law and the circumstances of the order.
Dimensional variations within the applicable disclosed and agreed cutting tolerance are not, by themselves, grounds for a return, replacement, or refund, except where otherwise required by law.
These restrictions do not eliminate any rights customers may have under applicable law if products arrive damaged, defective, incorrectly manufactured, or materially different from the confirmed order specifications.
Any exceptions or special circumstances may be reviewed individually by U S Chemical Company LLC.
For additional details, customers should refer to our Return & Refund Policy or contact us before placing a custom order.
7. SHIPPING, DELIVERY, AND FREE LOCAL PICKUP
U S Chemical Company LLC provides nationwide shipping, free local pickup, and free local delivery to eligible ZIP codes for orders meeting the applicable minimum purchase amount.
Nationwide Shipping
We ship products throughout the United States using shipping carriers and logistics providers appropriate for the material, dimensions, weight, and destination.
Shipping providers may include USPS and other carriers depending on the order requirements.
Shipping costs, available methods, and estimated delivery times may vary according to the destination, product dimensions, weight, and selected shipping service.
Available Shipping Methods
Depending on the destination and the shipping options available at checkout, customers may be offered the following shipping services:
1-Day Shipping
An expedited shipping option with an estimated transit time of one business day after the order has been prepared and transferred to the shipping carrier.
2-Day Shipping
An expedited shipping option with an estimated transit time of two business days after the order has been transferred to the shipping carrier.
3–7 Business Days Shipping
A standard shipping option with an estimated transit time of three to seven business days after carrier acceptance.
Oversized Shipping
A shipping service for oversized, heavy, long, or otherwise non-standard products that may require special packaging, handling, freight transportation, or alternative carrier arrangements.
Oversized shipping charges and estimated delivery times depend on the applicable shipping service and shipment requirements.
All stated transit times are estimates rather than guaranteed delivery commitments unless a specific guaranteed service is expressly confirmed.
Order processing, custom cutting, material preparation, packaging, weekends, holidays, carrier delays, and other operational circumstances may affect the total time between order placement and delivery.
Available shipping methods and applicable charges are displayed during checkout or communicated when a custom shipping quotation is required.
Free Local Pickup
We offer free local pickup for eligible orders from our Hallandale Beach, Florida location.
Local pickup is available by prior arrangement after the order has been processed and confirmed ready for collection.
There is no additional pickup fee for orders collected through our designated local pickup service.
Customers may be asked to provide their name, order number, and contact information to coordinate pickup and verify the order.
Pickup availability, scheduling, and instructions will be communicated when the order is ready.
Free Local Delivery — ZIP Code and Order Amount Requirements
We offer free local delivery to customers whose orders meet two specific eligibility requirements:
- The delivery address must be located within an eligible ZIP code.
- The order total must meet the minimum purchase amount required for free delivery to that ZIP code.
Eligibility for free local delivery is determined exclusively by the customer’s delivery ZIP code and the applicable order amount.
Customers can review the current eligible ZIP codes, minimum order requirements, and free delivery information on our website at usccompanyllc.com.
The availability of free local delivery can also be verified through the shipping options displayed during checkout.
If the delivery ZIP code or order amount does not meet the published requirements, other available shipping or delivery methods and their applicable charges will be displayed.
Free local delivery eligibility requirements may be updated from time to time, with current information made available on our website.
Shipping and Delivery Information
To fulfill shipping, delivery, and pickup requests, we may collect and share necessary information with authorized carriers, logistics companies, delivery personnel, and fulfillment providers.
This information may include:
- Recipient name
- Delivery address and ZIP code
- Telephone number or email address when needed
- Shipment dimensions and weight
- Tracking information
- Delivery or pickup instructions
- Order identification details
We use this information to process shipments, coordinate deliveries, verify eligibility for local delivery, and provide customer support.
Shipping carriers and third-party logistics providers may process personal information according to their own privacy policies.
8. RETURNS, REFUNDS, AND RETURN SHIPPING
U S Chemical Company LLC accepts eligible return requests within 30 calendar days of delivery, subject to the conditions described below and applicable law.
Standard Product Returns
Customers may request a return of eligible standard products within 30 calendar days after receiving their order.
Returned products must generally be unused, in their original condition, and appropriately packaged to prevent damage during return transportation.
Customers should contact us before shipping any product back to obtain return instructions and confirm eligibility.
Return Shipping Costs
If a customer requests a return for reasons that are not caused by an error or fault of U S Chemical Company LLC, the customer is responsible for all return shipping costs.
Examples include:
- Ordering the wrong product
- Selecting an incorrect size, thickness, or color
- Changing their mind after receiving the order
- No longer needing the purchased material
- Other return reasons unrelated to an error by the Company
Original shipping charges are generally non-refundable for these returns, unless otherwise required by applicable law or expressly agreed by the Company.
Returns Caused by Company Error
If a return is necessary because U S Chemical Company LLC shipped the wrong product, supplied an item that materially differs from the confirmed order, or delivered a product with a confirmed manufacturing defect, we will arrange or cover reasonable return shipping costs as appropriate.
Customers should contact us with their order number and a description of the issue.
Photographs or other supporting information may be requested to help us evaluate the problem.
Damaged Shipments
If an order arrives damaged, customers should contact us as soon as reasonably possible and provide photographs of the product and packaging when available.
We will review the circumstances and work toward an appropriate resolution, which may include a replacement, refund, or other remedy consistent with applicable law and the circumstances of the shipment.
Customers should not assume they must pay return shipping for damage that occurred before delivery.
Custom-Cut and Special-Order Products
Products manufactured, cut, or modified according to customer-specific requirements may not qualify for standard returns.
This includes non-standard dimensions, custom-cut materials, and other made-to-order products.
The dimensional tolerances described in Section 6 apply to custom-cut products.
Any return involving a custom-cut or special-order product will be reviewed under the applicable order terms, our Return & Refund Policy, and relevant law.
Refund Processing Time — 7 to 10 Days
Approved refunds are generally processed within 7–10 calendar days, depending on the issuing bank, payment processor, and original payment method.
The starting date for this period depends on the type of refund request.
Refunds for Returned Products
When a customer returns a product, the refund period begins on the date U S Chemical Company LLC physically receives the returned merchandise.
The returned product may be inspected to verify its condition and eligibility for a refund.
For eligible returns, refunds are processed within approximately 7–10 calendar days from the date the returned product is received, subject to applicable law.
Refunds for Unfulfilled or Canceled Orders
If an order has not been fulfilled and a refund is approved without requiring the return of merchandise, the refund period begins on the date the customer submits the refund request.
For eligible unfulfilled or canceled orders, refunds are processed within approximately 7–10 calendar days from the date the refund request is submitted.
Bank and Payment Processor Processing Times
The exact date on which refunded funds become available in the customer’s account may vary depending on the issuing bank, payment processor, and financial institution.
Refunds are generally issued to the original payment method unless another arrangement is required or agreed upon.
Any refund will be handled in accordance with applicable consumer protection laws and payment processing requirements.
Nothing in this section limits rights or remedies that cannot legally be excluded.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses or may use cookies and similar technologies to support website functionality and improve the customer experience.
Cookies are small data files stored on your device when you visit a website.
Depending on the technologies enabled on our website, cookies may be used for:
Essential Website Functions
These technologies help operate shopping carts, checkout processes, security features, and customer sessions.
Preferences and Functionality
These technologies may remember selected preferences and improve website usability.
Analytics and Performance
Analytics technologies may help us understand website traffic, visitor interactions, and website performance.
Advertising and Marketing
Advertising technologies may help measure advertising performance, understand conversions, and display relevant advertisements.
Where required by applicable law, we will seek consent or provide appropriate choices before using nonessential tracking technologies.
You can manage cookies through your browser settings and any cookie preference controls made available on our website.
Disabling certain cookies may affect shopping cart functionality, account access, checkout, or other website features.
10. GOOGLE ADS, ANALYTICS, AND ADVERTISING TECHNOLOGIES
We use or may use advertising and analytics services to promote our products and evaluate website performance.
These services may include Google Ads, Google Analytics, conversion measurement, and other advertising technologies.
Depending on the services enabled, information collected may include website interactions, page visits, advertising identifiers, device information, and purchase-related events.
This information may help us:
- Measure advertising effectiveness
- Understand how customers discover our website
- Improve product listings and website navigation
- Evaluate marketing campaigns
- Measure purchases and other conversions
- Display relevant advertising where permitted
Third-party advertising providers may process information according to their own privacy policies.
Customers can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
Google advertising preferences may be managed at:
https://myadcenter.google.com/
We do not treat a customer’s use of our website alone as consent to all optional advertising technologies where separate consent is required by law.
11. CUSTOMER COMMUNICATIONS
Customers may contact us through email, telephone, website contact forms, and supported messaging services.
These may include WhatsApp, Telegram, Viber, or other communication platforms.
When you communicate with us, we may retain your contact information, message contents, order references, and related correspondence.
We use this information to respond to inquiries, provide quotations, coordinate orders, resolve problems, and deliver customer support.
Third-party messaging platforms may process communications under their own privacy policies.
12. MARKETING COMMUNICATIONS
We may send customers information about products, promotions, special offers, and company updates where permitted by applicable law.
Marketing communications may be based on customer requests, subscriptions, or other legally permitted grounds.
Customers may opt out of promotional emails by using an unsubscribe link when available or by contacting us directly.
Opting out of promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations, payment notifications, shipping updates, or important customer service communications.
13. THIRD-PARTY MARKETPLACES
U S Chemical Company LLC may offer products through third-party online marketplaces and selling platforms, including eBay, Facebook Marketplace, OfferUp, and other supported sales channels.
When customers purchase products or communicate with us through these platforms, the marketplace may independently collect and process personal information.
We may receive customer names, order details, shipping information, and communications necessary to complete transactions.
We use this information for order fulfillment, customer support, returns, refunds, and related business purposes.
Each marketplace maintains its own privacy policies and data handling practices.
We encourage customers to review the applicable marketplace’s privacy policy before completing transactions.
14. HOW WE SHARE INFORMATION
We do not sell customer contact information to third parties for their independent direct marketing.
We may disclose personal information to service providers and other parties when reasonably necessary for legitimate business operations, including:
- Payment processors
- Shipping carriers and logistics companies
- Website hosting and technical support providers
- E-commerce service providers
- Analytics and advertising providers
- Customer communication platforms
- Suppliers and fulfillment partners
- Professional advisers
- Government authorities when legally required
We may also disclose information when necessary to protect our rights, investigate fraud, enforce applicable agreements, or comply with legal obligations.
Certain advertising or analytics disclosures may be considered a sale, sharing, or targeted advertising under applicable privacy laws, even when no money is exchanged. Where required, we will provide applicable privacy rights and opt-out mechanisms.
15. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
- Order fulfillment requirements
- Customer service needs
- Accounting and tax obligations
- Warranty, refund, and dispute resolution requirements
- Fraud prevention
- Legal and regulatory obligations
- Business recordkeeping requirements
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
16. DATA SECURITY
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Depending on the systems involved, these measures may include encrypted website connections, access restrictions, security updates, and protections provided by our hosting and payment service providers.
Our website uses HTTPS connections to help protect information transmitted between visitors and the website.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving their information.
17. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request information about certain data processing practices
- Opt out of certain marketing communications
- Opt out of certain forms of targeted advertising or data sharing
- Withdraw consent where processing relies on consent
Some requests may be limited by legal obligations, transaction requirements, fraud prevention needs, or other applicable exceptions.
Privacy-related requests concerning personal information are separate from product cancellation, return, exchange, and refund requests, which are governed by the applicable purchase terms, our Return & Refund Policy, and relevant law.
To submit a privacy-related request, please contact:
We may need to verify your identity before fulfilling certain requests.
We will review and respond to requests as required by applicable law.
18. CHILDREN’S PRIVACY
Our website and products are intended for general commercial and consumer use and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the situation.
Parents or guardians who believe a child has provided personal information may contact us at help@usccompanyllc.com.
19. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to external websites, payment providers, shipping services, social media platforms, and other third-party resources.
These websites and services operate independently and may maintain different privacy practices.
We are not responsible for the privacy policies or information handling practices of independent third-party websites.
We encourage customers to review the privacy policies of any external services they choose to use.
20. INTERNATIONAL VISITORS
U S Chemical Company LLC is based in the United States.
If you access our website from outside the United States, information you provide may be processed or stored in the United States or other locations where our service providers operate.
Privacy laws and data protection standards may differ between jurisdictions.
Where applicable, we will handle international personal information in accordance with relevant legal requirements.
21. BUSINESS TRANSFERS
If U S Chemical Company LLC undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.
Any such transfer will be handled in accordance with applicable law and relevant privacy obligations.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, legal obligations, or privacy practices.
When changes are made, we will update the “Last Updated” date at the beginning of this policy.
Material changes may be communicated through additional notices when required by applicable law.
We encourage visitors to review this page periodically.
23. CONTACT INFORMATION
If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us.
U S Chemical Company LLC
301 NW 10th Terrace
Hallandale Beach, FL 33009
United States
Phone: +1 (754) 465-2381
Email: help@usccompanyllc.com
Website: usccompanyllc.com
We welcome questions regarding our privacy practices and will make reasonable efforts to respond promptly.
U S Chemical Company LLC
The Right Materials. The Right Solutions.